Just Gamify It!: A UX Story About Negotiation
Have you ever gotten a questionable feature request? In this session, we’ll explore one such moment and the toolkit strategy I employed to meet the request halfway by harnessing the powers of negotiation, humanity, and joy. Together, we’ll navigate the intricacies of stakeholder management and how to advocate for users when asks are big, budgets are low, and expectations are high. In the end, we all want to build great things. So how do we get there together?
Taylor Garcia van Biljon
Taylor has been crafting digital and analog user experiences for over a decade. With a background in Graphic Design, Corporate Branding, and teaching, she began her career in interactive museums where she learned a thing or two about "building the plane while flying it." Today she is a UX Researcher specializing in digital transformation, and while the plane may be different, the building still happens mid-flight. Taylor is also a podcaster and illustrator, focusing on Service Design, Data Visualization, Game Thinking, and Storytelling. She has lived, worked, and studied across multiple countries, which has reinforced her belief that no matter where you are, every problem can be solved by asking "why" enough.
